TERMS AND CONDITIONS OF SUPPLY OF SERVICES
FollowMI Around (referred to as the Company, we, us or our) provides an online platform selling experiences with Locals to customer of the Company (Customer) who wishes to engage a Local to provide services. The Locals will provide tours, experiences, travel escorting, itinerary building, translation and concierge consultancy services for their Customers (Local Services). The collective services we provide shall be referred to as Services.
Please read these Terms carefully. By using our site you agree to be legally bound by the Terms. You acknowledge and agree that by accessing or using our Site, our Services or by downloading or posting any content from on or our Site you are indicating that you have read these Terms and that you understand and agree to be bound by these Terms. If you do not agree to these Terms then you have no right to access or use our Site or to use our Services.
Information about us
We operate the website www.followmiaround.com. We are FollowMI Around, a company registered in Italy, via Pastorelli 4b, 20143 Milano. With VAT number 10598320967
- If you wish to contact us for any reason, including because you have any complaints,
you can contact us by e-mailing us at [email protected]
- If we have to contact you or give you notice in writing, we will do so by e-mail
Use of our Site
Your use of our Site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
How we use your personal information
Our Site and Services
You may only access or use our Site or Services if you are at least 18 years old.
Our Site can be used by you as an online marketplace to connect to a Local who will provide you with the Local Services that you require. Such Services are listed on our Site.
Our Site can be used by you to make bookings for our products or services through our Booking Services. Such Booking Services are listed on our Site.
You may view our Services as an unregistered visitor to our Site, however, if you wish to book the Services you must first register to create an account (Account), .
Our Local hosts are not licensed or qualified professional tour guides. They are city residents that provide local experiences to travellers to their city.
Third Party Products
Our Site provides you with access to our Booking Services, which allow you to make a booking for our products or services.
You must register to create an Account to access certain features of our Site and to book any Services.
We will create your Account for your use of our Site based upon the personal information you provide to us. You may only have one active Account. If you create more than one Account we have the right to suspend or terminate your Account and your access to our Site and Services.
You agree to provide accurate, current and complete information during the registration process and update this regularly to ensure the information remains current. If the information provided by you during the registration process is inaccurate or incomplete or if the information is not updated to ensure the information remains current we reserve the right to suspend or terminate your Account and access to our Site and Services.
You are responsible for ensuring the safety of your password. You agree that you will not disclose this password to any third party and you will take sole responsibility for any
activities or actions under your Account (whether or not these have been authorised by you).
You will immediately notify us of any unauthorised use of your Account.
Our right to vary these Terms
We may revise these Terms from time to time, at our sole discretion and without prior notice.
If we do vary these Terms we will clearly post the revised Terms on our Site with the date that they have been varied or provide you with notice that we have revised the Terms.
If you continue to access or use our Site or Services after we have posted the revised Terms or notified you that we have revised the Terms then you are indicating that you agree to be bound by the revised Terms.
If the revised terms are unacceptable to you, you have no right to access or use our Site or Services.
Bookings for Customers (“Bookings”)
When you request a booking of Services on our Site you will be asked to provide billing information including name, billing address and credit card details. You agree to pay us for any confirmed bookings made in connection with your Account by one of the methods described on our Site.
Your payment obligation is payment of the fees for the Services provided and once these fees have been paid you have no further payment obligations.
When making a booking for Local Services the total fees payable (Total Fees) will be displayed to you on our Site before you send a booking request for Services. The Company will confirm your final and agreed booking r If a booking request is cancelled any amounts collected by us from you will be refunded to you if you meet the terms of our Cancellation Policy. The Company will provide you with an online payment request for the Total Fees with the confirmation of the booking request. If your booking request is confirmed you agree to pay us for the Total Fees. Once this transaction is complete we will send you a confirmation email to confirm and summarise your booking (Booking Confirmation).
When using our Booking Services the total fees payable will be displayed to you on our Site. Full payment is required at the time of booking and once the transaction is complete we will send you a Booking Confirmation.
Cancellation policy and applicable refund
Please send us an e-mail if you want to cancel your booking.
If you cancel your requested booking for Services after you have received a Booking Confirmation, the following general rules will apply:
- Group activities: If you cancel a booking up to 48 hrs before refund 100% of the Total Fees to you. No refunds will be made if you cancel less than 1 hour before commencement of the services being provided to you.
- Day trips: If you cancel a booking that includes day trips. more than 7 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you less the costs of any tickets, transport and food costs that may have already been purchased on your behalf. No refunds will be made if you cancel less than 14 days before commencement of the services being provided to you.
- Personalized and private tours. If you cancel a booking that includes a personalized activity more than 5 days before the commencement of the services being provided to you, we will refund 100% of the Total Fees to you less the costs of any tickets, transport and food costs that may have already been purchased on your behalf.
- If a we cancel a booking after you have received a Booking Confirmation you will be refunded anytime.
Children up to 12 years old are free of charge (except for any chargeable extras included in a package such as food, cost of transport, tickets to attractions etc.) and must be accompanied by a paying adult.
Discounts and Coupons
Percentage discount voucher or coupon codes apply to any package inclusions unless otherwise specified.
Price of Services
The prices of the Services provided will be as quoted on our site at the time you submit your order.
Prices for Services may change from time to time, but changes will not affect if you have already paid.
The price of the Service includes VAT or the equivalent for jurisdictions outside Italy (where applicable) at the applicable current rate chargeable for the time being. However, if the rate of VAT or equivalent changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.
Prices do not include (unless otherwise stated) gratuities to the Local Guide. Gratuities are at your discretion.
The Locals may carry out photography and/or video recording from time to time in different locations, which may feature Customers. By accepting these Terms, you agree that the Company may use such images indefinitely in any promotional, advertising or publicity material in any format whatsoever.
You agree that all Intellectual Property Rights in these images belong to the Company.
Our liability to you
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable or for any indirect or consequential losses or damages. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
You may cancel a Contract if an Event Outside Our Control takes place and you no longer wish us to provide the Services. Please see your cancellation rights under clause. To cancel please contact us as set out in clause.
Communications between us
When we refer, in these Terms, to “in writing”, this will include e-mail.
You may contact us as described in clause
Our Site and any materials incorporated on to this Site including, without limitation, any text, graphics, images, artwork, illustrations, photographs, animations, music, video, audio, audio-visual works, designs, logos, software and any other content are protected by copyrights, trademarks, design rights or other proprietary rights (Intellectual Property Rights) owned by the Company and/or its licensors.
Your use of our Site confirms that you agree that you will not infringe any of the Intellectual Property Rights.
Your right to use our Site and any materials incorporated on to or appearing on our Site is subject to your compliance with clause. Modification or use of any material or content on our Site for any purpose not permitted by the Company may be a violation of the Intellectual Property Rights.
The material on our Site may not be copied, reproduced, re-published, uploaded, posted, transmitted, distributed or used in any way unless specifically authorised by the Company. Using any material on our Site on any other website is prohibited unless specifically authorised by the Company.
Other important terms
We may transfer our rights and obligations under a booking for Services as set out in these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these Terms are governed by Italian law. This means a booking for Services through our Site and any dispute or claim arising out of or in connection with it will be governed by Italian law.